Ndovu FAQs

Ndovu is a cutting-edge investment platform designed to help you grow and manage your wealth. We provide access to a variety of diversified funds, expert financial guidance, and user-friendly tools to monitor and optimize your investments. With a focus on long-term financial growth, Ndovu empowers individuals to make informed decisions and achieve their financial goals securely and with confidence.

To begin investing with Ndovu, sign up on their platform, verify your email, navigate to the “Invest” page, select your preferred fund, and invest easily via mobile money or bank transfer.

A common guideline is to aim to save about 70% to 80% of your current annual income to maintain your standard of living during retirement. This means if your annual income is $50,000, you should plan to have enough savings to provide approximately $35,000 to $40,000 per year in retirement.

At Ndovu, we provide a range of carefully curated investment opportunities designed to help you grow your wealth. If you're unsure where to begin, consider our popular options: Gold Fund: A reliable choice offering steady returns while safeguarding your investment in USD. Blue Chip - S&P 500 Fund: A fund with strong potential for growth, providing exposure to some of the most established and successful companies in the U.S. Our goal is to make investing simple, secure, and aligned with your financial objectives

Best execution is a legal mandate that requires investment services firms to provide the most advantageous order execution for their customers given the prevailing market environment.

Withdrawing your funds from Ndovu is simple and involves two steps: Step A: Disinvest from your selected fund Log in to your Ndovu account. Navigate to the Portfolio section. Select the fund you wish to disinvest from and click Disinvest. Your disinvestment request will be processed within 2 business days, and the funds will be transferred to your Ndovu Pocket. Step B: Withdraw funds from your Ndovu Pocket Log in to your Ndovu account. On your dashboard, click on Ndovu Pocket. Select Withdraw and enter the amount you wish to withdraw. Click Withdraw from Pocket and provide your withdrawal settlement details. The withdrawal process may take up to 3 business days, depending on your payment method. Note: No Liability: Ndovu shall not be liable for any losses, damages or expenses incurred as a result of clients providing incorrect or incomplete withdrawal settlement account details. Clients are solely responsible for ensuring the accuracy of all information submitted. Ndovu is not obligated to verify the correctness of the details provided and will process transactions based solely on the information given. By using Ndovu's services, clients acknowledge and agree to this limitation of liability.

On average, users on our platform earn a return of 15% per year.

You can disinvest at any time. However, we recommend holding your investment for at least six months to a year to allow it to grow and provide a better understanding of market performance. Investing is most effective as a long-term strategy, offering greater potential for higher returns over time.

Ndovu does not charge any fees for transferring funds from your Ndovu account to your Ndovu Pocket. However, transaction fees may apply based on the payment method you select (e.g., M-Pesa or bank transfer). We recommend checking with your payment provider for details on any applicable charges.

There are no monthly or quarterly contribution requirements. We do encourage you to invest regularly to build up significant value in your portfolio.

The minimum amount of money needed to invest is KES 500 in the Ndovu Fund (Money Market Fund) and KES 5000/ USD 50 in global funds (ETFs), fractional shares and gold.

Investing in Exchange-Traded Funds (ETFs) offers a range of benefits that make them an attractive option for building a diversified and cost-effective portfolio: Diversification: ETFs provide exposure to a broad array of assets, such as stocks, bonds, or commodities, reducing the impact of poor performance from any single investment. Cost-Effectiveness: With typically lower fees than actively managed funds, ETFs are a budget-friendly choice, particularly for long-term investors. Liquidity: ETFs trade on stock exchanges, allowing investors to buy or sell shares throughout the trading day, offering greater flexibility than mutual funds. Transparency: Most ETFs disclose their holdings regularly, enabling investors to monitor their portfolios with ease. Market Access: ETFs offer exposure to diverse markets, sectors, or regions, such as the S&P 500, emerging markets, or specific industries, enabling global diversification. Investment Flexibility: Whether your goal is growth, income, or balance, ETFs cater to various investment strategies, making them suitable for different financial objectives. By investing in ETFs, you can create a well-rounded portfolio aligned with your financial goals while benefiting from their affordability, versatility, and ease of trading.

An Exchange-Traded Fund (ETF) is an investment fund that holds a diversified collection of assets, such as stocks, bonds, or commodities, and trades on stock exchanges like individual stocks. By purchasing shares of an ETF, investors gain exposure to a broad portfolio without needing to buy each asset separately. ETFs are often designed to replicate the performance of a specific index, sector, or asset class, such as the S&P 500 or commodities like gold. They are favored for their advantages, including lower fees, liquidity, transparency, and ease of diversification, making them an attractive option for both novice and seasoned investors.

You can easily transfer from your bank or mobile money account to your Ndovu account. Your money is held in a segregated account (a financial account where your money is kept safely in a trusted bank, separate from our company’s finances). Ndovu optimises your portfolio by instructing our broker to buy and sell securities on your behalf. The securities in your portfolios are kept entirely separate from the bank’s assets.

Ndovu works with regulated banks in Kenya (licensed by the Central Bank of Kenya) and the United States (licensed by the Office of the Comptroller of the Currency, OCC ). We execute our trades via a major broker-dealer licensed by the US Securities and Exchange Commission.

At Ndovu, safeguarding your investments is our top priority. We comply with stringent regulatory standards and utilize advanced security measures to protect your personal and financial information. The funds on our platform are allocated to reputable financial products, such as Exchange-Traded Funds (ETFs), managed by well-established institutions. While all investments involve some level of risk, we are committed to providing diversified and secure options designed to preserve and grow your wealth over time.

There are several factors that could contribute to the value of your investment fund remaining stable or showing minimal fluctuations: Market Conditions: If the broader market is experiencing stability or the assets within your fund are not undergoing significant price changes, the value of the fund may remain relatively unchanged in the short term. Fund Type: Certain funds, particularly those focused on conservative or stable assets, may exhibit slower growth or minimal fluctuations, especially if their primary objective is capital preservation rather than high returns. Currency Fluctuations: For funds denominated in a currency other than your base currency (e.g., USD), changes in exchange rates may impact the overall value of the fund. Timing of Updates: Investment values may not always update in real-time. Depending on the trading hours of the underlying assets and the frequency of updates on your platform, there may be delays in the reported value. Low Trading Volume or Illiquidity: Funds that invest in assets with lower trading volumes or more illiquid holdings may experience less frequent or smaller changes in value. If you're concerned about your fund’s performance, we recommend reviewing its historical performance or contacting Ndovu's support team for further insights or clarification on your specific investment.

Starting your investment journey with Ndovu is easy. Just follow these steps: Log in to your Ndovu account. Navigate to the Invest tab in the menu. Select the fund you’d like to invest in.If you're new to investing, we recommend starting with the Gold Fund for steady returns or the Blue Chip Fund, which tracks the S&P 500 for growth potential. Click on Invest Now. Enter your investment amount and preferred currency, then click Next.If you're using Ksh to invest in a USD fund, Ndovu will automatically convert your funds to USD. Choose your preferred payment method (M-Pesa or Bank Transfer) and follow the instructions. Click Next to complete the process. Your investment will be processed and reflected in your portfolio within 3 business days.

Once your order has been submitted, the order will be dealt with by the fund manager at the next available valuation point. Most funds will value daily at 6pm Eastern Standard Time, but please note this can vary from fund to fund. Please see the fund Fact Sheet for more information. Once dealt, your order status will update to ‘dealt, awaiting confirmation'. At this point, the order has been dealt with and the price fixed, although the fund manager may take up to five days to confirm the details of your completed deal. Your account will only be updated once confirmation has been received. When we receive confirmation of your deal your account summary and transaction history will be updated and you can access the details from your online account.

At Ndovu, we follow industry-standard processes to ensure secure and efficient handling of your investments. Once you make a deposit or investment, it will be processed and reflected in your portfolio within 3 business days.

Pending. Your trade has been received by Ndovu. Your purchase will remain pending until your sale has been confirmed by the Fund Manager. Dealt, awaiting confirmation. Your order has been dealt with. The Fund Manager can take up to five days to confirm the details of your completed deal, although in most cases it takes less than 24 hours. Completed. When we receive confirmation of your deal your account summary and transaction history will be updated and we will send an email confirmation.

All trade instructions & payments received by 12pm (EAT) are placed on the same day. All trade instructions & payments received after 12pm (EAT) will be placed on the following day. Where the following day is not a weekend or public holiday in the US or Kenya. Please note that all trade instructions are placed on a best execution basis.

Yes. An accidental investment/withdrawal order can be reversed within 5 minutes. Please email support@ndovu.co should you require trade cancellations.

Ndovu Wealth Limited Currently do not offer loan services. Our focus is on providing tailored investment opportunities to help you achieve your financial goals. On average, users on our platform earn a 15% annual return. If you have any questions or would like more information about our investment products, We’d be happy to schedule a call to discuss your options further! please don’t hesitate to contact us.

Ndovu offers three investment plans to cater to various financial needs: Basic: Free plan with a 4.5% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It includes easy access to global markets, personalized low-cost portfolios, automated advice, and financial education. Standard: Priced at KES 3,000 per year, this plan offers a 4.0% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It includes all Basic features plus one Ndovu financial advice session, a budget planner, and an investment performance tracker. Ultimate: At KES 30,000 per year, this plan provides a 3.5% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It encompasses all Standard features, a dedicated relationship manager, and unlimited financial advice.

Yes. Please email support@ndovu.co with your request. Upon verification, your request will be handled subject to the provisions of the Data Protection Act, the Capital Markets Act and the Proceeds of Crime and Anti-Money Laundering Act.

Ndovu provides a user-friendly platform with real-time updates and reporting, making it easy to track and manage your investments.

The vast majority of funds price is set each working day at 6pm Eastern Standard Time. When you place an order, it will be traded at the next available valuation point. This means that you will know the exact price after you place the deal.

Yes, Ndovu allows you to invest in multiple currencies, providing greater flexibility and portfolio diversification.

Ndovu currently operates in Kenya and for regulatory reasons cannot accept U.S. citizens. We welcome other nationalities, subject to the provision of acceptable Know Your Customer (KYC) documentation. Here is a breakdown of the nationalities we accept.

At Ndovu, we help you make the most of your money. Ndovu provides easy access to Kenyan Government Bonds, Unit Trusts, Global Equity ETFs, Global Bond ETFs, and Commodity ETFs.

All trade instructions & payments received by 12pm (EAT) are placed on the same day. All trade instructions & payments received after 12pm (EAT) will be placed on the following day. Where the following day is not a weekend or public holiday in the US or Kenya. Please note that all trade instructions are placed on a best execution basis.

Unfortunately not. As per the law, we need to verify the identity of each client before they make an investment in our funds. Any client who deposits funds but does not provide their identification documents will have their cash refunded.

Yes, Ndovu is regulated by the Capital Markets Authority and the Office of the Data Protection Commissioner in Kenya.

Yes. As the Premium Plan is designed for investment minimums of $1,000. Any client with a balance below this will be entitled to only one financial planning session, upon onboarding. Future sessions will only be accessed by meeting the threshold.

Withdrawing your money from Ndovu is a simple two-step process: 1. Disinvestment: First, you need to disinvest from the funds you are currently invested in. This means selling your investments and converting them back into cash. To disinvest, follow these steps: Log into the Ndovu app. Navigate to your portfolio and select the fund you wish to disinvest from. Click on Disinvest. The proceeds will be settled into your Ndovu Pocket within 1-2 business days (excluding holidays and weekends). 2. Withdrawal: Once the money has been transferred to your Ndovu Pocket, you can withdraw it to your mobile wallet or bank account. This process takes up to 3 business days (excluding holidays and weekends). No Liability: Ndovu shall not be liable for any losses, damages or expenses incurred as a result of clients providing incorrect or incomplete mobile money/bank account details. Clients are solely responsible for ensuring the accuracy of all information submitted. Ndovu is not obligated to verify the correctness of the details provided and will process transactions based solely on the information given. By using Ndovu's services, clients acknowledge and agree to this limitation of liability.

Ndovu fee is deducted prior to your money being invested into ETFs. Our fees are clearly stated here.

Ndovu’s offers personalised financial advice, access to low-cost, globally diversified portfolios, dividend reinvestment, and financial education. We have three subscription plans: The Basic Plan charges 4.5% per year on global funds and between 0% – 1% on savings and fixed returns with a KES 7,500 minimum investment amount. The Standard Plan charges 4.0% per year on global funds and between 0% – 1% on savings and fixed returns with a KES 7,500 minimum investment amount. This package grants you access to a personalized portfolio and an investment performance tracker. The Ultimate Plan charges 3.5% per year on global funds and between 0% – 0.75% on savings and fixed returns with a KES 7,500 minimum investment amount. This will give you access to a dedicated relationship manger and personalized portfolio. This subscription fee covers the advice you receive, the transactions, trades, and all other account administration. For further information, please click here.

Open an account and get $5 of free stock.

We will add $5 into an ETF when you fund your account with $50. You are required to hold the $5 in your investment portfolio for a minimum of 12 months and can only withdraw it afterwards.

No, each person can only own one Ndovu account.

The ETF allocation is at the discretion of the Ndovu Investment Committee.

This offer is only valid for selected individuals who: have not started or completed their Ndovu application; signed up on the waitlist; have an approved account with zero activity (no trades places, deposited funds, etc.); and don't have a Ndovu account and fulfil the conditions in our promotion. Individuals must sign up through our waitlist promotional page to be eligible. Ndovu reserves the right to change the offer terms or terminate the offer at any time without notice. The offer is limited to one per account, with no more than one account enrolled per customer. The $5 bonus, when combined with the value received from all other offers in the current calendar year, may not exceed $100 per person unless expressly stated in writing from hi@ndovu.co. The offer is not transferable, saleable or valid in conjunction with certain other Ndovu offers. Employees, contractors, or persons similarly associated with Ndovu or a Ndovu affiliate, members of their household, and employees of any securities, regulatory organizations or exchanges are not eligible. Ndovu may decline requests to enrol in the offer at its discretion. Other restrictions may apply. The $5 bonus ETF is selected randomly, when the bonus criteria are met, by Ndovu Investment Committee. We’ll add $5 into an ETF when you deposit $50 into your Ndovu account and fulfil the conditions in your promotion. You are required to hold the $5 or more in your investment portfolio for a minimum of 12 months (365 calendar days) and can withdraw it thereafter if you have funded your account with a minimum of an additional $50. For any inactive account for the first 4 months (120 calendar days) since joining the platform, the company has the right to recall the rewards unless stated otherwise in writing from hi@ndovu.co. Each referral made under your account must invest a minimum of $100 in the first 12 months for you to get your $5 investment. We offer access to investment tools and education to help you make investment decisions, but this information is for informational and educational purposes only. Consult with your tax advisor about the appropriate tax treatment for this offer and any tax implications associated with receipt of a $5 fund bonus before enrolling. Ndovu does not take responsibility for any tax-related to this $5 fund bonus.

KYC stands for “Know Your Customer.” It is a process implemented by businesses and financial institutions to verify the identity of their customers. KYC involves collecting and assessing information about individuals or entities to ensure they meet regulatory requirements and to prevent activities such as fraud, money laundering, and other illicit financial transactions.

KYC helps us comply with regulations and ensures the security and authentication of transactions on our platform.

To complete KYC, investors need to provide their National Identification or Passport, PIN certificate, business registration documents and any other documents upon request which may vary depending on their country, account type and nature of transaction.

All documents are uploaded through a seamless process on our portal. This is accessed through the menu under Manage Account (Personal Information).

Our team will verify your KYC documents in a quick and efficient manner within 48 hours.

Completing full KYC is mandatory for all users before they can commence trading on Ndovu. This is a regulatory requirement.

Yes, Ndovu is fully compliant with the Data Protection Act and the regulations therein and has a robust security system to safeguard our clients data from malware. All your data is protected and will not be shared or sold to any third party.

If your KYC submission is rejected, you will receive detailed instructions on what to address in order to complete your KYC.

Yes, KYC is a mandatory requirement for all users including non-Kenyan residents, to ensure compliance with regulatory standards across all countries of operation.

Yes, you can update your KYC information by accessing the menu under Manage Account (Personal Information) on the Ndovu platform.

The Ndovu Pocket is a feature that allows you to easily perform transactions on the our platform, including disinvestment, investments, and withdrawal of investments, without incurring additional charges by going through your bank accounts or mobile money accounts.

The Ndovu Pocket allows you to: disinvest from active investments and reinvest in new funds on our platform; seamlessly invest your money into the fund of your choice in multiple currencies; easily withdraw your money from our platform to your bank account or mobile money of your choice.

The Ndovu Pocket makes the reinvestment process easier by eliminating the need to move your funds to a bank or mobile money account before reinvesting, making reinvestments faster and more convenient.

No, all disinvestments are settled to your Ndovu Pocket within 1-2 business days. From the Pocket, you can initiate a withdrawal to the account of your choice in your preferred currency. Withdrawal from your Ndovu Pocket to your preferred account takes up to 3 business days.

Ndovu does not levy any fees for the Pocket. At this time, all transaction costs incurred are standard charges from your bank or mobile money accounts.

There is no limit to the funds you can hold.

Withdrawal times from the Ndovu Pocket are typically quick, providing users with efficient access to their funds. Mobile money transactions may take up to 48 hours, while bank transactions may take up to 72 working hours.

Funds held in the Ndovu Pocket are not subject to earnings.

Yes, the Ndovu Pocket allows you to invest in different funds in multiple currencies.

You can easily track their Ndovu Pocket transactions through the platform’s interface, providing transparency and visibility into all Pocket-related activities.